Terms of Delivery
1. Introduction
Welcome to Balarudraksha. These Terms of Delivery outline the policies and procedures for the delivery of products purchased from our online store. By placing an order, you agree to these terms.
2. Shipping Methods and Costs
We offer various shipping methods to meet your needs. Shipping costs are calculated based on the weight of the package, destination, and the selected shipping method. Shipping options and costs will be displayed at checkout.
3. Order Processing Time
Orders are processed within 1-2 business days after payment confirmation. Processing times may vary during peak periods or due to unforeseen circumstances.
4. Delivery Timeframes
Delivery times depend on the shipping method selected and the destination of the package. Estimated delivery times are as follows:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- International Shipping: 10-15 business days
Please note that these are estimated timeframes and actual delivery times may vary.
5. Tracking Your Order
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment on the carrier’s website.
6. Shipping Restrictions
We currently ship to most locations worldwide. However, certain products may have restrictions due to local regulations. If we are unable to ship to your location, we will notify you promptly and provide a full refund.
7. Delivery Attempts
Our carriers will make multiple attempts to deliver your package. If the delivery is unsuccessful after multiple attempts, the package may be returned to us. In such cases, we will contact you to arrange for re-delivery or a refund.
8. Lost or Damaged Packages
While we take great care to ensure your order arrives safely, occasionally packages may be lost or damaged during transit. If your package is lost or damaged, please contact our customer support team at support@balarudraksha.com as soon as possible. We will work with the carrier to resolve the issue and provide a replacement or refund as appropriate.
9. Customs and Import Duties
For international orders, customs and import duties may apply. These charges are the responsibility of the recipient and are not included in the item price or shipping cost. Please check with your local customs office for more information on potential charges.
10. Address Accuracy
Please ensure that your shipping address is accurate and complete. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses. If you need to update your address, please contact us immediately at support@balarudraksha.com.
11. Changes to These Terms
We reserve the right to update or modify these Terms of Delivery at any time. Any changes will be posted on this page, and the date at the top will be updated. Your continued use of our website and services indicates your acceptance of the new terms.
12. Contact Information
If you have any questions about these Terms of Delivery, please contact us at:
Balarudraksha
Email: support@balarudraksha.com
Phone: [Your Contact Number]