Refund Policy

1. Introduction

At Balarudraksha, we strive to ensure our customers are satisfied with their purchases. If you are not completely satisfied with your purchase, we are here to help.

2. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • The item must be unused and in the same condition that you received it.
  • The item must be in the original packaging.
  • You must have the receipt or proof of purchase.
  • The return request must be made within 30 days of purchase.

3. Non-Refundable Items

Certain items are non-refundable, including:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

4. Process for Requesting a Refund

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at support@balarudraksha.com with your order number and reason for return.
  2. Return Authorization: Once your return request is approved, you will receive a Return Authorization Number (RAN) and instructions on how to return the item.
  3. Ship the Item: Carefully pack the item and ship it to the address provided, including the RAN on the outside of the package.

5. Refund Method

Once we receive your item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

6. Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at support@balarudraksha.com.

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, contact us at support@balarudraksha.com.

8. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. You are responsible for paying for your own shipping costs for returning your item.

9. Contact Information

For questions regarding our refund policy, please contact us at:

Balarudraksha
Email: support@balarudraksha.com
Phone: [Your Contact Number]

Shopping Cart
Scroll to Top